Returns & warranty
If the edge gives
Nisaku tools are made to last, but if something is wrong with a tool you bought, here is the route.
Returns
- Start a return on the order page of the partner store you bought from.
- The store's return window and conditions apply.
- Keep the packaging and the sheath until you are sure.
Warranty and defects
- Report a defect through the partner store's order page.
- Add photos of the tool and the model number.
- The store arranges a replacement or refund under its policy.
What counts as wear
- Dull edge
- Normal wear. Sharpen with a fine stone or file.
- Worn crack weeder blade
- Normal wear. Fit NJP2517 replacement blades on the Pro models.
- Bent tip from prying
- Use damage. Hori knives dig and cut; the full tang No. 6550 and full metal No. 6800 are the models for levering.
- Loose or cracked handle on arrival
- A defect. Report it through the partner store.
Questions about whether something is wear or a defect? Write to contact@nisaku.pages.dev.